MARUTI SUZUKI INDIA – BRIEF OF ANNUAL REPORT FY2022

INTRODUCTION

Maruti Suzuki India Limited was established in 1981. A joint venture agreement was signed between the Government of India and Suzuki Motor Corporation (SMC), Japan in 1982. Maruti Suzuki became a subsidiary of SMC in 2002. In terms of production volume and sales, the Company is now SMC’s largest subsidiary. SMC currently holds 56.37% of its equity stake. It is a public limited company, and its shares are traded at the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).

PRODUCTION CAPACITY

The Company has two state-of-the-art manufacturing facilities, located in Gurugram and Manesar in
Haryana, capable of producing ~1.5 million units per annum. Highly efficient lean manufacturing processes,together with a skilled and motivated workforce,enable manufacturing of reliable and quality products.

For more information on product portfolio, check this link https://www.bseindia.com/bseplus/AnnualReport/532500/74208532500.pdf

OVERVIEW

Market share of major car manufacturers (%)
Maruti Suzuki – 47.4
Hyundai – 17
Tata – 7.5
Kia – 7.3
Mahindra – 6.4
Renault – 3.6
Honda – 3.5
Toyota – 3.0

Segment wise market share of MSIL (%)
Passenger cars – 62.6%
Utility vehicles – 24.9%
Vans – 89.6%

Segment wise sales of MSIL (%)
Mini – 16.8%
Compact – 53%
Midsize – 1%
Utility vehicles – 16.8%
Vans – 7.7%
LCV – 2.2%
Sales to other (OEM) – 2.3%

Sales volume MSIL (%)
Domestic – 94%
Exports – 6%

First mover advantage in transitioning into BS-VI models
MSIL has also successfully transitioned its entire portfolio into BS-VI models, ahead of competition, success of existing models, combined with expanding product portfolio and acceptance of its BS-VI models has solidified its dominant market position. For instance, in 2020, MSIL had 7 models in the the top 10 list of models sold during the year.

Strong financial risk profile
MSIL has maintained its strong financial risk profile with estimated large net worth and liquidity of Rs 50,000 crore and Rs 37,000 crore, respectively, as on March 31, 2020. Maruti Suzuki has a strong cash generating ability, and is almost debt-free.

Launch of NEXA
NEXA is Maruti Suzuki’s pioneering initiative to create a new format of premium automotive retail which will help company to enhance its presence in the mid-to-premium segment. And it is one of the most digitally and technologically advanced buying experiences for automobile customers equipped with state-of-the-art iPads, smartphone application for customers.

Largest company run pre-owned car brand by sales
Since foraying into India’s pre-owned car market in 2001, True Value has expanded its pan-India reach with a wide network of over 550 outlets spread across 268 cities. Making it one of the largest players in pre-owned car markets.

Widest service network
Its service network has crossed 4,000 touch-points across the country covering 1989 towns and cities. It is the country’s largest services network offered by car brands.

Association with Suzuki motor corporation
MSIL has effectively leveraged its association with its parent, Suzuki Motor Corporation (SMC), which has extended product development support, shared technological expertise, and provided access to a broad product range.

High operating efficiencies engendering cost competitiveness
Maruti Suzuki buys over 95% of its components (by value) from suppliers with manufacturing plant in India. And MSIL’s operating efficiency is among the best in the industry, supported by continuous process improvement, high indigenization, established linkages with component suppliers, and flexible manufacturing processes, resulting in effective cost control.

TECHNOLOGIES

Carbon Reduction Technologies

Strong Hybrid – Intelligent Electric Hybrid Technology
Offers superior energy efficiency and lower CO2 emissions.This Hybrid Technology has exclusive option of driving in PURE ELECTRIC powertrain mode (EV mode)

For more technology information, check this link https://www.bseindia.com/bseplus/AnnualReport/532500/74208532500.pdf

VALUE CREATION PROCESS

Maruti Suzuki connects well with customers and understands their needs. The strength of the Company lies in its ability to offer relevant ‘Products, Technologies and Services’ that India needs. The Indian customer is unique and demands features of high-end cars in smaller cars. This is where the unique capability of Suzuki Motor Corporation (SMC) in designing feature-rich, environment-friendly products with world-class quality at an affordable price greatly supports the Company in offering the product that customer’s desire.

Maruti Suzuki India strives to provide the best value proposition to customers not only during the purchase of a car, but also throughout the ownership cycle. And this leads to creation of customer delight, thus ensuring customers’ long-term association with the Company.

The blend of Japanese technology and Indian spirit makes the Company distinct and unique in the way it creates value. One of its fundamental elements of value creation is ‘optimum resource utilisation’. Since inception, the maruti has inculcated the 3R principle, Japanese practices and SMC’s basic philosophy of ‘fewer, smaller, lighter, neater and shorter’ in all its operating practices. These not only make the operations efficient but also support in resource optimization and conservation, thus supporting the Company’s contribution towards circular economy.

TRIPLE BOTTOM-LINE PERFORMANCE

Economic Performance

The Company’s contributions to its stakeholders have a multiplier effect on the economy, thereby generating millions of direct and indirect employment opportunities. The Company distributes over 90% of the value it generates to various stakeholders in its value chain.

Environment Performance

• REDUCING CARBON EMISSIONS IN VEHICLE DISPATCHES

The increasing use of rail transport over road transport to dispatch vehicles has helped avoid over 4,800 MT of CO2 emissions in the past eight years as it saved over 156,000 truck trips and over 174 million litres of fuel.

• EFFORTS TOWARDS ELECTRIFICATION OF POWER

The increasing use of rail transport over road transport to dispatch vehicles has helped avoid over 4,800 MT of CO2 emissions in the past eight years as it saved over 156,000 truck trips and over 174 million litres of fuel.

Social Performance

• IMPROVING OVERALL CAPABILITY OF BUSINESS PARTNERS

The Company extends support to business partners to help them improve their capabilities.

• OCCUPATIONAL HEALTH AND SAFETY

Maruti Suzuki collaborates with suppliers to help them improve their occupational health and safety practices. 89% of Tier-1 suppliers have implemented ISO 45001 Occupational Health and Safety Management Systems.

• IMPROVING SAFETY AT T-2 SUPPLIER PLANTS

The Company accords utmost importance to the safety of its personnel. To improve the occupational safety in the plants of indirect supplier partners (Tier-2), the Company had undertaken a multi-stakeholder initiative programme along with Tier-1 supplier and an NGO.

• WORKFORCE TRAINING

To improve the workforce capability of supplier partners,the Company facilitates the setting up of dedicated training infrastructure.

• COMPREHENSIVE BENEFIT

And the Company provides employees remuneration and benefits that are higher than the industry benchmark.

SOCIAL SECURITY AND WELFARE MEASURES

709- Superannuated employees, including their spouses were benefited from post-retirement medical benefit scheme. Maruti is the first in the industry to offer post-retirement medical benefit scheme to superannuated employees.

357 -Employees booked flats through the Company’s Housing Scheme in Dharuhera, Haryana.

2,136- Employees benefitted by availing the Company’s low interest funding for buying houses.

 4,125- Employee children received rewards towards their achievement in academics and sports.

HEALTH AND WELLBEING

 6,300+ Employees and their families (spouses, children and dependent parents) availed the Company’s non occupational health care scheme.

 24,000+ Free medical consultations availed by employees and their families.

 9,300+ Employees and their spouses availed the Company’s periodic health check-up scheme.

DIGITALISATION AND INNOVATION

To further digitize the car buying process, the Company launched the Maruti Suzuki Smart Finance service and became India’s first OEM to offer an online, end-to-end, real-time car finance service facility.

Key Benefits to Customers:

CONVENIENCE

• Option of choosing financiers

 • Seamless digital journey

 • Ease of use

PERSONALISATION

• Personalized Product and Services

• Better transparency on fees and charges

Till March 2022, Maruti Suzuki Smart Finance has disbursed over I 17,000 crores worth of loans to over 3 lakh customers.

EXTERNAL ENVIRONMENT

Ever since the pandemic struck, the Government of India and Reserve Bank of India have been taking several extraordinary measures to put the Indian economy on the path of recovery. As a result, the Indian economy grew by 8.7% in FY 2021-22 over FY 2020-21. In FY 2022-23, the Government in its Union Budget put enablers in place for delivering sustainable economic growth. It is expected that automobile demand in the domestic market should further recover during FY 2022-23. The sudden and steep increase in the prices of commodities adversely affected the margins in FY 2020-21 and FY 2021-22. However, in Quarter 1 of FY 2022-23, the prices of commodities have softened.Commodity prices are difficult to predict due to global uncertainty.While increase in crude oil prices may affect overall demand sentiment, it will also attract customers towards more fuel-efficient cars in which the Company has an advantage.

STAKEHOLDER ENGAGEMENT

Maruti Suzuki collaborative approach is a key contributor to our prominence in the Indian automobile industry. We regularly engage with internal and external stakeholder groups, which are identified based on the nature of their association with the Company and their influence on its value creation process. Apart from this, the Company engages with its stakeholders to identify material issues that are both operational (short-term) as well as strategic (long-term) in nature. The purpose of such engagement is to identify material issues that could impact the economic, social and environmental performance of the Company. By continually engaging with the stakeholders on issues of mutual interest, the Company ensures protection and creation of value across all capitals. The feedback received through various engagement channels help the Company gauge stakeholders’ views and concerns, and subsequently devise suitable action plans.

Stakeholder Identification

DEPENDENCE: Stakeholders who are dependent on the Company’s activities, products or services and on whom the Company is dependent for its operations.

 RESPONSIBILITY: Stakeholders towards whom the Company has legal, commercial and moral responsibilities.

 INFLUENCE: Stakeholders who can impact the Company’s decision-making ability.

MATERIAL TOPICS

The Company has, through stakeholder engagement activities and from the changes in the external operating environment, identified the topics that are material to its business and stakeholders. During the reporting period, the list of material topics presented in the Annual Integrated Report 2020-21 was revalidated through internal stakeholder consultations, as per the IIRC framework. They are categorized as financial, manufactured, intellectual, human, social and relationship, and natural capitals. During the preparation of this report, each material which took into accounts the views and opinions expressed by both internal and external stakeholders.

RISK MANAGEMENT

Maruti Suzuki understands that effective risk management is critical in meeting strategic objectives and achieving sustainable growth. We have a structured risk management process, which is overseen by the Risk Management Committee. This Committee monitors and reviews the risk management plan of the Company as per relevant provisions of The Companies Act, 2013 and Listing Regulations.

COMPLIANCE MANAGEMENT

There is a strong focus on strengthening the culture of compliance in the Company. A robust Compliance Management System is in place to ensure appropriate compliance with statutory laws and meet the requirements of an ever-evolving regulatory framework. During the year, over 3,500 applicable compliances, including those related to labour, environmental, financial and corporate laws, were monitored through the Compliance Management System. More than 120 compliance health checks were also conducted covering various Company facilities.

PRODUCT STEWARDSHIP AND INNOVATION

Maruti Suzuki has maintained its leadership in the Indian passenger car market by providing reliable, fuel-efficient, safe and affordable products to customers. Innovative technologies such as Smart Hybrid, Smart-CNG (S-CNG), K-series engines, HEARTECT platform, a range of automatic transmission systems and idle start-stop feature, have not only made the Company’s vehicles safer and cleaner, but has also improved the driving experience and expectations of customers. In view of the preferences of the new-age customers, there has been a focus on providing connected technologies in the vehicles such as Suzuki Connect telematics solutions, and Smart Play infotainment system.

SUSTAINABLE SUPPLY CHAIN

Maruti Suzuki is dependent on its vast supply chain for the availability of necessary materials and components required for the smooth operation of the business. Given the size and complexity of the Company’s supply chain, the key focus is on incorporating sustainability practices among vendors, along with ensuring timely development and delivery of components of desired quality at competitive prices.

For more such annual reports, do check this link https://www.bseindia.com/bseplus/AnnualReport/532500/74208532500.pdf

MANAGEMENT DISCUSSION AND ANALYSIS

Services

One of the competitive advantages of the Company is its unmatched after-sales experience. Through a vast network of service workshops, highly skilled workshop personnel, shorter service time, efficient customer interaction processes, and affordable cost of services, the Company is trying to enhance customer delight. The Company continued to expand its service network by adding 210 service touch points, which include various workshop formats suitable for specific market segments and focused on providing affordable and convenient service solutions to customers of that area.A large part of expansion during the year happened in non-urban markets. The formats range from dealer workshops to Maruti authorized service stations to 1 bay workshop to Service-on-Wheels (mobile service vehicles). With 4,254 service touch points across the country, the company catered to around 16 million customers in FY 2021-22. The Company continued its efforts in training workshop personnel on latest technologies, behavioural skills and soft skills. Maruti trained over 85,000 workshop personnel during the year and also adopted an online practical training mode to train the workshop personnel at a faster pace in an efficient and effective manner.